SAAN Privacy Policy | TTMI Singapore

Toyota Tsusho Mobility Informatics Pte. Ltd. recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the data subjects in accordance with the personal data protection laws.

This privacy policy applies to the site (https://www.saan.ai) and through our business software platform, mobile applications, tools and services offered on the site ("SAAN").

1. Information We Collect

Personal Information

When you register for an account or use our services, we may collect personal information such as your name, email address, phone number, and signature when you use our proof of delivery service.

Delivery Information

We collect information related to the mobility and logistics activities, including geolocation, tracking numbers, delivery addresses, delivery status, delivery dates, and recipient information.

Device Information

When you use our services using any device, we may additionally collect and store device sign-on data (including but not limited to device ID) and geolocation data in order to provide SAAN services.

Automatic Data Collection

As is true of most websites and mobile applications, we gather certain information automatically and store it in log files. This information includes:

IP addresses
Browser type
Internet service provider (ISP)
Referring/exit pages
Operating system
Date/time stamp and clickstream data
Mobile device identifiers and advertising identifiers

We use this information, which does not identify individual users, to analyze trends, administer the site, track user movements around the site, and gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.

2. How We Use Your Information

Provide Services

We use your information to provide proof of delivery services, including tracking deliveries, confirming delivery status, and generating delivery reports.

Communication

We may use your contact information to communicate with you regarding delivery updates, service notifications, and customer support.

Improvement

We use data analytics to improve our services, enhance user experience, and develop new features based on usage patterns and feedback.

Cookies

To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer. We use cookies to identify and track visitors, their usage of our website and their website access preferences. If you do not wish to have cookies placed on your computer you should set your browser to refuse cookies before using our website.

3. Data Sharing and Disclosure

Service Providers

We may share your information with third-party service providers who assist us in delivering our services, such as delivery companies, IT providers, and analytics platforms. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Compliance

We may disclose your information as required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Links to Other Sites

The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site are subject to their privacy policy which is not related to us.

4. Data Security

Security Measures

We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguards, technical safeguards, physical safeguards and access controls.

Data Breach Notification

We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail (if applicable).

Data Retention

We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.

5. Data Subject Rights

Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:

Withdrawal of consent: You may withdraw consent at any time unless restricted by law or contractual obligations.
Data access: The right to access personal data we hold about you and request a copy.
Data portability: The right to obtain personal data in a machine-readable format and request transfer to another controller where technically feasible.
Objection: The right to object to processing where processing is based on our legitimate interests.
Data erasure or destruction: The right to request erasure, destruction or anonymization where applicable.
Suspension: The right to request suspension of processing while we examine rectification or objection requests.
Rectification: The right to request correction of inaccurate, incomplete or misleading personal data.
Complaint lodging: The right to complain to competent authorities if you believe your data is processed unlawfully.

6. Children’s Privacy

If you are under the age of 20 or having legal restrictions, we may collect, use or disclose your personal data only with parental or guardian consent as required by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other means. We encourage you to check our website periodically for updates.

8. Contact Information

Data Protection Officer

DPO Team
127, Gaysorn Tower, Level 25, Office 25.29, Lumphini, Pathum Wan, Bangkok, 10330

Email: info@saan.ai

By using our SAAN services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates or changes.